Squad Leader, Professional Services
Jun 2017 – Present | Real Estate Webmasters, Vancouver/Nanaimo BC, Canada
As Squad Leader I manage work within a distributed team of designer and developers. I am responsible for ensuring high quality service delivery across multiple, small-to-large concurrent projects for a wide variety of clients throughout the US and Canada. I set the pace, energy and environment for my Squad. Furthermore, I act as a facilitator within my Squad, ensuring challenges are embraced as opportunities and team members stay on track and on task.
Collaboratively worked with the Director and other Squad Leads to drive a significant increase in utilization rate while increasing client satisfaction, reducing projects in distress and eliminating the need for an escalation system and process.
Design Educator & Senior Web Designer
Feb 2016 – Jun 2017 | Real Estate Webmasters, Nanaimo BC, Canada
As the Design Educator, I was responsible for educating the web design team about industry best practices in regards to advanced HTML/CSS, design, development, semantics, and accessibility. I also had an active role in the hiring process and with on-boarding new design team members. Working directly with the Team Leader, I assisted with design and code reviews, and provided constructive feedback to team members.
Senior Web Designer
July 2015 - Feb 2016 | Real Estate Webmasters, Nanaimo BC, Canada
As a senior web designer, I worked in a highly collaborative team of developers to customize company products, and create fully custom solutions, to meet our clients’ business goals and objectives.
Senior In-House Web & Marketing Designer
October 2009 - June 2015 | FunctionFox Systems, Victoria BC
While managing multiple critical deadlines, I was responsible for the design and production of all marketing material; including website managment, PPC landing pages, HTML email templates, and print campaigns.
During my final year, I fully managed the corporate Google Ads PPC account, and effectively reduced ad spend while increasing lead quality.
Manager, Creative Department
January 2009 - September 2009 | RealtyServer Systems, Victoria BC
I managed a small team focused on the continuous delivery of product improvements and the successful implementations of new client integrations.
Senior Web & Marketing Designer
February 2004 - January 2009 | RealtyServer Systems, Victoria BC
Working closely with the executive team and product engineers, I was responsible for the interface design and front-end development of all online SaaS products.
As the Marketing Designer, I designed all supporting print and web marketing collateral.
November 2002 - February 2004 | GiantInteractive, Victoria BC
Creative Designer at GiantInteractive, a fully integrated marketing solutions agency that offered a complete range of services, from innovative e-business solutions to integrated online/offline strategies.
Web & Marketing Designer
June 2001 – July 2002 | 5 Star Accommodations, Victoria BC
Working closely with the CEO, I was responsible for design and development of the company websites and supporting marketing material.