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Miranda Johnsen

Empathetic leader & collaborative mentor

About

Experienced leader with a demonstrated history of working in the information technology and SaaS industry. Skilled in Web Design, Page Layout, and User Experience Design. Strong arts and design professional with an Associate's Degree focused in Web Page, Digital/Multimedia and Information Design from Vancouver Island University.

Experience

Squad Leader, Professional Services

Jun 2017 – Present | Real Estate Webmasters, Vancouver/Nanaimo BC, Canada

As Squad Leader I manage work within a distributed team of designer and developers. I am responsible for ensuring high quality service delivery across multiple, small-to-large concurrent projects for a wide variety of clients throughout the US and Canada. I set the pace, energy and environment for my Squad. Furthermore, I act as a facilitator within my Squad, ensuring challenges are embraced as opportunities and team members stay on track and on task.

Collaboratively worked with the Director and other Squad Leads to drive a significant increase in utilization rate while increasing client satisfaction, reducing projects in distress and eliminating the need for an escalation system and process.

Design Educator & Senior Web Designer

Feb 2016 – Jun 2017 | Real Estate Webmasters, Nanaimo BC, Canada

As the Design Educator, I was responsible for educating the web design team about industry best practices in regards to advanced HTML/CSS, design, development, semantics, and accessibility. I also had an active role in the hiring process and with on-boarding new design team members. Working directly with the Team Leader, I assisted with design and code reviews, and provided constructive feedback to team members.

Senior Web Designer

July 2015 - Feb 2016 | Real Estate Webmasters, Nanaimo BC, Canada

As a senior web designer, I worked in a highly collaborative team of developers to customize company products, and create fully custom solutions, to meet our clients’ business goals and objectives.

Senior In-House Web & Marketing Designer

October 2009 - June 2015 | FunctionFox Systems, Victoria BC

While managing multiple critical deadlines, I was responsible for the design and production of all marketing material; including website managment, PPC landing pages, HTML email templates, and print campaigns.

During my final year, I fully managed the corporate Google Ads PPC account, and effectively reduced ad spend while increasing lead quality.

Manager, Creative Department

January 2009 - September 2009 | RealtyServer Systems, Victoria BC

I managed a small team focused on the continuous delivery of product improvements and the successful implementations of new client integrations.

Senior Web & Marketing Designer

February 2004 - January 2009 | RealtyServer Systems, Victoria BC

Working closely with the executive team and product engineers, I was responsible for the interface design and front-end development of all online SaaS products.

As the Marketing Designer, I designed all supporting print and web marketing collateral.

Creative Designer

November 2002 - February 2004 | GiantInteractive, Victoria BC

Creative Designer at GiantInteractive, a fully integrated marketing solutions agency that offered a complete range of services, from innovative e-business solutions to integrated online/offline strategies.

Web & Marketing Designer

June 2001 – July 2002 | 5 Star Accommodations, Victoria BC

Working closely with the CEO, I was responsible for design and development of the company websites and supporting marketing material.

Education

ITAS Digital Media Technology Diploma Program

Vancouver Island University (formerly Malaspina University College), Nanaimo BC, Canada - Earned Diploma May 2001

Applied Graphic Design Diploma Program (2 year program)

Vancouver Island University (formerly Malaspina University College), Nanaimo BC, Canada - Earned Diploma May 2000

Applied Visual Arts

Vancouver Island University (formerly Malaspina University College), Nanaimo BC, Canada - 1997 & 1998

Conferences

  • 2016 RWD Summit - The virtual conference on Responsive Web Design. Organized by Environments for Humans
  • SVG Summit 2016 - The virtual, live Scalable Vector Graphics conference. Organized by Environments for Humans
  • In Control & CSS Dev Conference - Dec 2013, Hawaii: HTML5 for mobile devices, CSS3, content strategy and jQuery
  • An Event Apart and A Day Apart - April 2010, Seattle: Conference was heavily focussed on progressive enhancement techniques, HTML5, CSS3

An Event Apart Seattle 2010

Me and Jeffery Zeldman - An Event Apart Seattle 2010
Me and Dan Cederholm - An Event Apart Seattle 2010
Me and Jeremy Keith - An Event Apart Seattle 2010
Me and Nicole Sullivan - An Event Apart Seattle 2010
Me and Andy Clarke - An Event Apart Seattle 2010
Me and Jeffery Veen - An Event Apart Seattle 2010